Longacre Theatre

Visited midweek using an external online deal. The food had a good mix of options - pizzas, burgers, mac & cheese and more - and while it took a little while to arrive, the flavour was solid. Service was very kind and welcoming, though the pace was a touch relaxed. Toilets are upstairs and surprisingly spacious and well kept. The overall vibe is that of a laid-back pub that isn’t overly loud, and the location is excellent for Leicester Square and the surrounding theatres. Fairly busy for a Wednesday around 18:00 in February, so pre-booking could be helpful but might not be essential.

On Tuesday my friends and I booked a bottomless brunch Firstly, the bar service was extremely slow. It took approximately 20 minutes for our drinks to arrive, despite the venue not being busy and there being three bar staff plus a manager working behind the bar. Every round took the same amount of time. When we attempted to order another round, a member of staff told us we were not allowed because we “still had drinks”, even though those drinks had taken 20 minutes to arrive and that’s not even half of it . The most serious issue, however, was how my food allergy was handled. When placing my order, I clearly informed the server that I have an allergy. When the food was brought out, the staff member simply asked whose food was whose and did not ask who had the allergy or explain anything about cross-contamination. I was given no reassurance whatsoever regarding allergen safety. This is extremely concerning, as if I had suffered a reaction it would have been a very serious situation for your venue. one of the dishes arrived as plain chicken and salad with no bun, despite a chicken burger being ordered. We assumed this may have been mine due to my allergy, yet no one communicated this to me. When we raised this with the manager, he laughed and said he would change it. The matter was not taken seriously at all, which I found very unprofessional and upsetting. As colleagues who also work for Stonegate, this experience was so bad I don’t think so bad is even the right word to describe it was a horrible experience

Bit of a long one, but a genuinely good review so wanted to explain the whole night properly. I came in with my friend a couple of Saturday nights ago last minute to do a bottomless brunch. I know we probably should have booked, but we had a few moving parts so couldn’t confirm in advance and didn’t want to risk losing a deposit. Also it doesn’t actually specify that a booking is required, but that’s not really the point. It was busy and the football was on, and I completely understood that a bottomless brunch is probably a bit annoying to accommodate at that time. After a bit of back and forth I said we’d come back after the football. The manager said that if I could find a table they would allow us to come back. When we returned we somehow managed to grab a table and, in good faith, the manager smiled and let us sit down and take part. This is a regular kind of pub, nothing wildly different, but I found the staff so warm and friendly. I also really wasn’t expecting how quick the drink service would be — they were honestly so good. I was quite blown away by how attentive they were, how nice they were about everything, and the range on the list available. I’d read some reviews before coming in and had a few reservations, but I always like to give places a go on my own accord — and it was honestly a great night. I thanked the manager but wish I’d caught his name, and the team’s names too, for looking after me and my friend so well. I really appreciate the effort and I’ll definitely be back plenty. I respect the transparency and just hope you know it genuinely made our night. It was a special one for us.

Seemed like a nice place to have a drink. Had a strange encounter with the woman bartender. Was halfway through our drinks and I returned to the bar to order ‘Korean bbq nachos’ and bartender said out loud that there’s no such food in the restaurant. So I fetched the menu and pointed it to her. She strangely was able to enter the order and didn’t bother to clarify why it wasn’t available before I showed it to her on the menu. Could it be because I didn’t say the word ‘beef’ in the Korean bbq ‘beef’ nachos order? Unhappy bartender and unhappy customers.